Client Help Center
- How does greatcontent work?
- What services does greatcontent offer?
- How does greatcontent ensure quality?
- In how many languages does greatcontent provide its services?
- How does greatcontent select its linguists?
- Does greatcontent provide sample texts?
- How does greatcontent ensure unique content?
- Can greatcontent implement keywords in a defined density?
- How do I place an order?
- How many linguists work with greatcontent?
- How to whitelist greatcontent email addresses?
Projects and orders(23)
- How do I configure bulk-upload XLS files?
- How do I place several orders at the same time?
- Which kind of orders are available?
- What are group orders?
- What are open orders?
- What is the difference between the types of order?
- What are stopwords?
- What are flex endings?
- What are keywords?
- How can I define a deadline for my order?
- How many orders can I place?
- What can I do if a linguist doesn't deliver a satisfactory result after several revisions?
- Can I use a briefing and add a separate desciption per order?
- Can I manually create 1 - 2 orders?
- Can I bulk-import orders?
- Can I order via API?
- Can I define word and character limits?
- Can I ensure that a certain word or phrase appears (keyword) appears?
- Can I cancel an already placed order?
- What happens if my order is not finished on time?
- Why is my order taking longer than expected?
- What happens when an order has been written by a linguist?
- Can orders be auto-accepted?
- Can I limit the number of linguists I work with?
- What kind of linguist does greatcontent offer?
- Can I group several linguists for a defined project?
- How can I communicate with a linguist?
- Can I work only with one linguist?
- How can I search for a suitable linguist?
- Can I rate a linguist after he wrote a text?
- How can I find a suitable linguist based on a topic?
- How are linguists classified?
- Can I limit the number of texts a linguist writes for me?
- Can I auto-accept orders from a certain linguist?
- Can I bookmark linguists I like?
- How can I bookmark/blacklist the linguists?
- In which industry fields does greatcontent classify linguists?
Export, API and Connectors(10)
- Which export and file format options are offered?
- Can I export only defined sections of a text?
- Can I receive my finished texts via email?
- Can greatcontent push texts against an external API?
- How do I connect my shop-system?
- How do I connect my CMS system?
- How do I connect to GC API?
- How to setup the Wordpress Connector?
- Which text formatting options are offered?
- How can I check error details during API exports?
Billing, Accounting and Payment(16)
- When and how do I receive an invoice?
- Which invoice types are offered?
- I need my invoice corrected, whom should I contact?
- Which payment methods are offered?
- How do I add an PO number to my invoice?
- Where can I add my VAT number?
- Why does the system not accept my VAT number?
- Can I receive my invoices to a defined email address?
- Where do I find my account balance?
- I've created a Paypal deposit but did not receive a payment link?
- I've created a bank deposit, when will it be visible in my account?
- Does greatcontent provide different currencies?
- Why am I paying VAT on my invoices?
- Can I withdraw from the existing deposit from my account?
- How do I add a deposit to my account?
- Why do I receive an invoice with 16% VAT if I'm based in Germany?
I've forgotten my password. How can I reset it?
Friday, June 19, 2020 2:30 PM
- You can request a new password at any time
- Go to https://platform.greatcontent.com/forgotPass
- We will then send you a new password via email